Complaints Policy

HIPPY Halton views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person who has made the complaint.

Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint

  • To publicize the existence of our complaints procedure so that people know how to contact us to make a complaint 

  • To make sure everyone at HIPPY Halton knows what to do if a complaint is received

  • To make sure all complaints are investigated fairly and in a timely way

  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired

  • To gather information which helps us to improve what we do

Terms

Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect  of HIPPY Halton.

Origin of Complaints
Complaints may come from donors, families, staff, volunteers or directors of HIPPY Halton. A complaint can be received verbally, by phone, by email or in writing.

Confidentiality
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

Reporting
All complaints shall be reported to the Board.

Responsibility
Overall responsibility for this policy and its implementation lies with the Board of Directors of HIPPY Halton.

Complaints Procedure of HIPPY Halton

Publicized Contact Details for Complaints:


Written complaints may be sent to HIPPY Halton at 194 Front Street, Oakville, ON L6J 1A2 or by e-mail at ed@hippyhalton.org


Verbal complaints may be made by phone to 905.582.7860 or in person to any of HIPPY Halton staff, volunteers or Directors at:


194 Front Street, Halton, ON

L6J 1A2


OR


2200 Sawgrass Dr, Oakville, ON

L6H 6M8

Date of Review: 2019

Providing qualified families with knowledge, materials, and instruction to prepare their pre-school children for success in school and in life.

Contact

2200 Sawgrass Drive
Oakville, ON  L6H 6M8


Phone: 905 582 7860


Charitable# 837847813 RR0001

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